Return & Refund Policy

Returns

Our policy lasts 14 days after you've received your item. If 14 days have gone by since your receiving of the item, unfortunately we can’t offer you a refund or exchange. 

We offer immediate refund or replacement for products which have quality problem or arrive damaged upon checking pictures of item(s) without asking you to return the original package. 

For other conditions and to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of payment/purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after your receiving of the item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your banking details or original method of payment, within 1 business day.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@soundpoint.co.za.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at support@soundpoint.co.za.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us for return address. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Processing refunds:

Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us.

Contact details

To ensure a smooth refund or return you can:

Call us on 078 863 3508

Use our Online Contact Us form